so we all know the rules of decency, civility and common sense are out the window in this day and age. you witness it with every loudmouth on an airplane that continues to talk on their cell phone long after the announcement they’ve closed the doors. or the belligerent customer with a complaint in a restaurant that is oblivious to the fact that there are others present as she berates the wait staff. this is becoming commonplace.
how about returning a phone call or email?
in the past year i’ve noticed that 20-30% of my voice mail messages requesting a return call go unanswered, and almost 40% of my emails don’t get a response until after two weeks gave passed. and almost 20% go unanswered entirely. seriously?
seriously? in this age of connectivity?
ok, i get that we’re overwhelmed. we’ve all got outside influences: kids to pick up from school, sellers wanting updates, homes to show, smart phones chiming with new text messages and Facebook pokes to deal with. but email messages languishing for a response for days and weeks? ignored voice mails? seriously?
get a grip
let’s get a grip on the requests we have for reciprocal communication and provide something. anything. respond to someone with an email that says “there’s nothing new to report”, or call someone back and say “i got your voice mail, i’m waiting for someone else to provide direction.” acknowledge the email / voice mail / web form. whatever.
just let me (i mean, “your customer”) know you’ve received the communication.
let’s get back to some common courtesy, and respond to people. otherwise, insanity prevails.
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